Call Center Operations


Our Small Business Contact Center helps clients better support small business borrowers in their communities. It is a purpose-built, white-labeled contact center service offering that helps small businesses navigate the process of obtaining a loan. It allows institutions to support the end user in managing the application process, structuring the capital request, optimizing the right loan product and term, and obtaining counseling on other common small business matters.


Contact Our Call Center Operations team





Our purpose-built Small Business Contact Center offers a white-labeled contact center service that helps institutions better support small business borrowers in their communities. Our expert representatives assist small businesses in navigating the loan application process, optimizing the right loan product and term, and obtaining counseling on other common small business matters. With our service, institutions can seamlessly support their end users in managing the application process, structuring the capital request, and providing the guidance needed to help small businesses thrive.





Inbound Servicing

1

Experienced Professionals

Lenders Cooperative has established an inbound servicing team of seasoned financial professionals experienced in supporting small business and government guaranteed lending solutions.

2

Outbound Campaigns

Leverage Lenders Cooperative to facilitate outbound sales and borrower service campaigns.





Benefits

24/7 Support

24/7 Support: Our representatives are available around the clock to provide the support and guidance small businesses need to navigate the loan application process and beyond.

White-Labeled Service

Our service offering is fully customizable and can be branded to match your institution’s look and feel.

Expert Assistance

Our team of professionals are fully trained on your institution’s products and services, and are equipped to provide expert assistance to small business borrowers.

Improved Borrower Experience

By providing a dedicated team of representatives, we help to improve the borrower experience and increase borrower satisfaction.



Ready to take the next step?

Learn more about our call center operations and connect with one of our expert lending professionals today!