Improving Credit Underwriting Efficiency for a $15B Bank in Delaware

A Case Study



In the dynamic world of banking, credit underwriting plays a vital role in assessing borrower risk and maintaining regulatory compliance. This case study showcases Lenders Cooperative's successful collaboration with a prestigious $15 billion bank in Delaware. Leveraging our specialized credit underwriting services, we facilitated the completion of over 30 Small Business Administration (SBA) compliant annual reviews for their existing SBA portfolio. Through our expertise and streamlined processes, we enabled the bank to enhance efficiency, ensure compliance, and optimize their lending operations.


Lenders Cooperative understands the challenges that banks face in conducting annual reviews for their SBA portfolios. These reviews are essential to evaluate borrowers' financial stability and adherence to SBA regulations, ensuring prudent risk management. However, the process can be resource-intensive and time-consuming, requiring expertise in credit underwriting and regulatory compliance.


The $15 billion bank in Delaware encountered several challenges while performing SBA annual reviews, including:

  • Compliance Adherence: The bank had to navigate complex SBA regulations and ensure their annual reviews met the compliance standards set by the Small Business Administration.
  • Resource Allocation: Conducting comprehensive annual reviews for a substantial number of borrowers strained the bank's internal resources, impeding their ability to focus on core banking activities.
  • Expertise and Efficiency: The bank sought specialized credit underwriting expertise to ensure accurate assessments and timely completion of their SBA annual reviews.


Recognizing the bank's challenges, Lenders Cooperative proposed a tailored credit underwriting solution designed to address their specific needs. The key components of our solution included:

  • Dedicated Expertise: Lenders Cooperative assigned a team of skilled credit analysts and underwriters with deep knowledge of SBA regulations and credit underwriting practices.
  • Streamlined Processes: We collaborated closely with the bank to evaluate their existing workflows and identify opportunities for optimization. By streamlining processes, we aimed to enhance efficiency and expedite the annual review cycle.
  • Regulatory Compliance: Lenders Cooperative ensured strict adherence to SBA guidelines throughout the review process, minimizing compliance risks and enabling the bank to maintain a fully compliant SBA portfolio.
  • Technological Integration: Leveraging advanced technology and automation tools, we streamlined data collection, analysis, and reporting, enabling faster turnarounds and reducing the likelihood of manual errors.


The implementation of Lenders Cooperative's credit underwriting services involved the following steps

  • Project Initiation: We initiated the collaboration by conducting an in-depth consultation with the bank's key stakeholders to understand their requirements, objectives, and timelines.
  • Data Gathering: Lenders Cooperative worked closely with the bank to collect the necessary borrower information, financial statements, and supporting documentation.
  • Comprehensive Analysis: Our team conducted thorough financial assessments, cash flow analyses, and risk evaluations for each borrower, ensuring compliance with SBA guidelines.
  • Reporting and Recommendations: We prepared detailed annual review reports that highlighted key findings, identified risks, and provided actionable recommendations for the bank's credit committee.
  • Ongoing Support: Lenders Cooperative provided post-review support, addressing any inquiries or concerns and assisting the bank in implementing recommended actions.

Results and Benefits:

Lenders Cooperative's credit underwriting services delivered several tangible benefits to the $15 billion bank in Delaware:

  • Enhanced Compliance: The bank achieved and maintained full compliance with SBA regulations, reducing the risk of regulatory penalties and maintaining the eligibility of their SBA portfolio.
  • Resource Optimization: By outsourcing the annual reviews to Lenders Cooperative, the bank freed up internal resources, allowing them to focus on strategic initiatives and core banking functions.
  • Improved Efficiency: Our streamlined processes and technology integration accelerated the annual review cycle, resulting in reduced turnaround times and enhanced operational