Simplify Commercial Real Estate Credit Servicing

A Case Study



Lenders Cooperative, a trusted partner in the banking industry, has been instrumental in delivering comprehensive credit underwriting services to meet the evolving needs of financial institutions. This case study showcases our successful collaboration with a prominent $3.4 billion bank in Massachusetts, where we provided property-level credit servicing for over 50 commercial real estate (CRE) loans. Through diligent re-underwriting and customization based on the bank's preferences, we enabled the bank to enhance risk management, optimize loan performance, and streamline their CRE credit servicing operations.


Recognizing the critical role of credit servicing in managing commercial real estate portfolios, Lenders Cooperative understands the challenges banks face in re-underwriting loans, updating assumptions, and ensuring ongoing compliance. These tasks can be time-consuming and require in-depth knowledge of CRE underwriting principles and market dynamics.


The $3.4 billion bank in Massachusetts encountered several challenges in their CRE credit servicing operations, including:

  • Re-underwriting Complexity: The bank needed to re-underwrite a substantial number of CRE loans, incorporating current rent rolls and the latest operating statements to accurately assess risk.
  • Customization Requirements: The bank sought flexibility to adjust underwriting assumptions according to their preferences, such as vacancy factors, management fees, capital reserves, leasing commissions, and tenant improvements.
  • Efficiency and Accuracy: The bank aimed to streamline their credit servicing processes without compromising accuracy or regulatory compliance.


Understanding the bank's challenges, Lenders Cooperative offered a tailored credit servicing solution to address their specific needs. The key components of our solution included:

  1. Experienced Underwriting Team: Lenders Cooperative assigned a team of skilled credit analysts and underwriters with expertise in CRE underwriting and market analysis.
  2. Comprehensive Re-underwriting: We diligently reviewed each property's rent roll and operating statements, conducting thorough analyses to determine accurate risk profiles.
  3. Customized Assumptions: Working closely with the bank, we adjusted underwriting assumptions, such as vacancy factors, management fees, capital reserves, leasing commissions, and tenant improvements, to align with the bank's preferences and risk tolerance.
  4. Technology Integration: Leveraging advanced tools and software, we streamlined data collection, analysis, and reporting, optimizing efficiency and accuracy.


The implementation of Lenders Cooperative's credit servicing solution for CRE loans involved the following steps:

  1. Collaboration Kickoff: We initiated the collaboration by engaging in detailed discussions with the bank's stakeholders to understand their requirements, objectives, and timelines.
  2. Data Collection: Lenders Cooperative worked closely with the bank to gather up-to-date rent rolls, operating statements, and other relevant property-level information.
  3. Thorough Re-underwriting: Our team conducted comprehensive analyses, reassessing risk profiles based on current market conditions and accurate property-level data.
  4. Customization and Adjustment: We collaborated with the bank to customize underwriting assumptions, ensuring alignment with their risk appetite and strategic objectives.
  5. Reporting and Recommendations: Lenders Cooperative provided detailed reports, outlining findings, revised risk assessments, and recommended actions for the bank's review and decision-making processes.

Results & Benefits:

Lenders Cooperative's credit servicing services yielded significant benefits for the $3.4 billion bank in Massachusetts:

  • Enhanced Risk Management: Through comprehensive re-underwriting, the bank obtained accurate risk assessments, allowing for more informed decision-making and proactive risk mitigation.
  • Customized Underwriting: Our flexible approach empowered the bank to tailor underwriting assumptions according to their specific requirements, aligning with their risk appetite and strategic goals.
  • Streamlined Processes: By leveraging our expertise and technological integration, the bank experienced streamlined credit servicing operations, saving time and resources.
  • Regulatory Compliance: Lenders Cooperative ensured that the re-underwriting process adher